RETURN & CANCEL & EXCHANGE POLICY


RETURN POLICY

1.If you are not satisfied with EaoDesk, you have 30 working days to request a return. Email service@eaodesk.com to make an application of return. We will send a reply email within 24 hours.Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.

2.Please email us with photos of the goods for our reference.

3.Before shipping back, please email us first for the return shipping address, we have every right to refuse for the package if you send it back without our permission.

4.Normally, EaoDesk always has a strict quality inspection before the delivery .

So if the product is not faulty, (i.e. if you have changed your mind or if you are unhappy with the product for some other reason), the shipping fee will be bear on you. And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service which it is possible to track the shipment.

If the product is faulty when you receive it, please contact us via e-mail service@eaodesk.com. We will reply your message with 24 hours.

We reserve the right to give a partial refund when the product is in an used condition, is damaged or have missing parts not due to our error.

 

CANCEL POLICY

You may cancel your order before the order is shipped out by contacting us via e-mail: service@eaodesk.com.

You must contact us before it is shipped out. If your order has been shipped, we will NOT be able to cancel or modify any orders. If you do not contact us in time to cancel your order, you may still return it, once you receive it, as long as the Return & Exchange Policy has been followed, you need to bear the return shipping fee.

 

EXCHANGE POLICY

You may exchange your order before the order is shipped out by contacting us via e-mail: service@eaodesk.com.

If your order is not shipped out, you can contact us via e-mail: service@eaodesk.com about your order info and the product you want to exchange. We will arrange exchange asap for you.

And if your order is shipped out, you have 30 working days to request an exchange. Emailservice@eaodesk.com to make an application of exchange. We will send a reply email within 24 hours. We reserve the right to refuse to receive the return product if you don’t contact us in advance.